Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of Lumenlytic (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. Eligibility & Accounts

You must be at least 18 years old and able to enter into binding contracts to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly if you suspect unauthorized use of your account.

3. The Service

Lumenlytic provides cookie-free, privacy-first web analytics. You can register websites ("Sites") and add a small tracking script to measure anonymous visitor traffic. We count pageviews and basic, non-identifying attributes; we do not set tracking cookies, store IP addresses in identifiable form, or fingerprint visitors.

4. Subscriptions & Payments

The Service is offered under free and paid plans, as described on the pricing page. Paid plans are billed in advance on a monthly or annual basis. Where we add payment processing, your plan will be shown before you commit. You may cancel at any time; access continues until the end of the billing period. You may change plans at any time; an upgrade takes effect immediately and we charge the prorated difference, while a downgrade takes effect immediately and we credit you for unused time, applied automatically to future billing. Refunds and cancellation are governed by Section 5.

5. Refunds & Cancellation

You may cancel your subscription at any time; cancellation stops future renewals and your plan stays active until the end of the current billing period. Payments are processed by Paddle.com Market Ltd, the Merchant of Record, and refunds are issued by Paddle to your original payment method. The following applies:

• First-time purchases: if you are not satisfied, request a full refund within 14 days of the initial charge.
• Renewals: recurring charges are non-refundable once the new billing period has begun, except where required by law.
• How to request: email info@lumenlytic.com from your account address with your invoice or transaction ID.
• Processing: approved refunds are returned to the original payment method, typically within 5-10 business days.
• Not refundable: fees for periods already used, accounts terminated for breach of these Terms, and abuse of the refund policy.
• Plan changes: upgrades are charged the prorated difference; a downgrade applies the unused value as credit toward future billing, not a card refund.
• Nothing in this section limits any statutory rights you may have that cannot be waived, including EU/UK consumer rights where they apply.

6. Acceptable Use

You agree not to misuse the Service, including by:

• Attempting to gain unauthorized access to the Service, other accounts, or our systems.
• Using the Service to send spam, malware, or fraudulent traffic.
• Reselling or sublicensing the Service without permission (except as explicitly permitted by your plan).
• Interfering with or disrupting the integrity, performance, or availability of the Service.
• Using the Service in violation of any applicable law or regulation.

7. Your Data

You retain ownership of your analytics data. You can export and delete it at any time. To the extent the Service processes personal data of your website visitors, you are the controller and we are a data processor — see our Data Processing Agreement. We do not sell visitor data to third parties, ever.

8. Intellectual Property

The Service, including its software, design, trademarks, and documentation, is owned by us and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for your business purposes. The tracking script may be embedded in your Sites without limitation.

9. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access for violation of these Terms, illegal activity, or non-payment, with notice where practicable. Upon termination, you lose access to the Service; your data may be deleted in accordance with our retention and deletion practices.

10. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that analytics will be uninterrupted, error-free, or completely accurate — privacy-first tools under-count by design.

11. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the Service. Our total aggregate liability will not exceed the amounts you paid us in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and costs (including reasonable attorneys' fees) arising from your use of the Service, your Sites, or your violation of these Terms.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email or a notice in the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Legal Entity

The Service is operated by GOD LEVEL TECHNOLOGY (PTY) LTD, trading as Lumenlytic, whose registered address is Hamilton Heights, Brackenfell, Cape Town, South Africa.

15. Governing Law

These Terms are governed by the laws of South Africa, without regard to conflict-of-law principles. Any disputes will be resolved in the competent courts of that jurisdiction.

16. Contact

Questions about these Terms? Email us at info@lumenlytic.com.